Platform Credit Terms

1. Who this is between

These terms are between Agent Trust Cloud, registered at 7228 Wadebridge Drive, Canton, Michigan 48187, United States ("we", "us"), and the organization that buys platform credit ("you"). They add to the terms of service, which govern your use of the platform; where the two differ about this purchase, these terms apply.

2. What you are buying

• Credit against any live plan, seat, module or AI usage, and each new module as it is released. Not implementation services
• A bonus on the amount committed, rising with the commitment
• List price held for 24 months from purchase
• Transferable between the workspaces you own
• Credit reserved for a module not yet released moves to any shipped module or plan if that module has not shipped within 18 months

3. Amount and bonus

You choose the amount: at least $50,000 and at most $999,999 in one payment, in whole dollars. The bonus is a percentage of the amount, and you earn the highest tier whose threshold your amount meets:

4. Paying

You pay through Stripe, either at checkout or against an invoice we email to the address on your account (one unpaid invoice at a time), due 15 days after it is sent. Bank transfer (ACH) is offered first and card beside it, as it is for any charge of $2,400 or more. Fees are exclusive of tax.

Nothing is provisioned until the payment has arrived. A bank transfer can take several days to clear; if your bank returns it, nothing is provisioned, or whatever was provisioned is reversed, and we tell you how to pay by card instead.

If a payment is refunded, the credit it bought is taken back in proportion — from whichever of your workspaces it now sits in, even where that takes a balance below zero — and a full refund also ends the price lock. While a payment is disputed its credit is held back; a dispute we win puts it back, and one we lose is treated as a full refund.

5. The credit

The amount you pay and its bonus become platform credit when the payment arrives, usable against any live plan, seat, module or AI usage. It is held in your workspace's credit ledger, where every grant, use, transfer and expiry is a separate entry you can see, and Stripe applies it to your plan, seat, module and AI usage invoices until it is used up.

Credit does not pay for implementation services. Those are optional, sold separately and invoiced to their own billing account, so no credit is ever applied to them.

Credit expires 36 months after it is granted; whatever is left then lapses. Credit is a prepayment for the service, not money: it is not refundable or exchangeable for cash, except where the law requires otherwise.

You can move credit between workspaces that you own. Only an owner of both can do it, every move is recorded on both sides, and credit keeps its original expiry date when it moves.

Credit reserved for a module that has not been released moves to any shipped module or plan if that module has not shipped within 18 months.

6. Price lock

Today's list price for every plan and add-on sold on the pricing page is held for your workspace for 24 months from the payment. If a list price goes up in that time you pay the held price; if it goes down you pay the lower one.

7. Accepting these terms

You accept these terms by ticking "I agree to the Platform Credit Terms" before you pay or ask for an invoice; neither can start without it. We record the version you accepted (version 2026-10-01), when, and the account or billing email that accepted it, with the payment and in your workspace's audit trail.

8. Governing law and contact

These terms are governed by the law of the State of Michigan, United States, as the terms of service are. Questions go to [email protected].