09PRODUCT STRATEGY

Priority Use Cases

Agent attempts a risky action → Agent Trust Cloud explains the risk → policy blocks or requests approval → evidence is recorded.

Priority: P0
Phase: MVP
Primary owner: Product / Solutions
Status: Blueprint

Objective

The first product release should demonstrate high-value use cases that are understandable, testable and measurable. Avoid launching with dozens of abstract governance features. A customer should be able to connect a real agent, see its effective authority, apply a policy and observe the result.

What to build

Discover shadow agents and orphaned service identities in cloud, source code and AI platforms.
Block unauthorized data exports or dangerous tool calls at runtime.
Require human approval for high-impact actions such as payments, deletion, privilege changes or bulk external messaging.
Record every agent/tool transaction with actor, delegation chain, policy result and evidence.
Attribute model/tool consumption to agent, team, application and business purpose.

Implementation decisions

Build demo scenarios around finance, customer support, engineering and operations agents.
Create policy templates that customers can deploy in monitor-only mode before enforcement.
Define a “protected action” abstraction that works across APIs, MCP tools and browser/computer-use workflows.
Package each use case with expected inputs, policy examples, telemetry and measurable outcome.

Definition of done

Five production-quality use cases work end-to-end with sample data and at least one live enterprise integration each.
Customers can run monitor-only, approval-required and block modes for the same policy.
No use case depends on proprietary access to one model vendor.

Success metrics

Use cases activated per tenant
Protected actions per day
Approval decision latency
Policy false-positive rate

MVP DEMO

Agent attempts a risky action → Agent Trust Cloud explains the risk → policy blocks or requests approval → evidence is recorded.