BlueprintPage 39
39OPERATIONS
Incident Response
Give security teams the agent-specific context their existing incident platforms do not natively have.
- Priority
- P1
- Phase
- Phase 2
- Primary owner
- Security Operations
- Status
- Blueprint
Objective
Agent incidents can span identity, model, tool, data and business systems. Agent Trust Cloud should package the relevant context into a case workflow and automate containment actions while keeping irreversible decisions under explicit policy.
What to build
- Case creation from policy violation, anomaly, DLP event, SIEM alert or manual report.
- Automated evidence gathering across agent, identity, tools, approvals and related sessions.
- Containment playbooks: suspend agent, revoke token, disable tool, isolate gateway route, reduce budget or require approval.
- Case notes, ownership, severity, timeline and remediation tasks.
Implementation decisions
- Integrate SIEM/SOAR rather than replacing enterprise incident systems.
- Support bidirectional links to ServiceNow/Jira cases.
- Preserve evidence before destructive remediation.
- Use scoped containment before broad shutdown when possible.
Definition of done
- High-severity alert can produce a complete investigation bundle.
- Containment actions are themselves governed and audited.
- Closed incidents capture root cause and policy improvement.
Success metrics
- MTTD/MTTR for agent incidents
- Automated containment rate
- Repeat incident rate
- Evidence completeness
SOC VALUE
Give security teams the agent-specific context their existing incident platforms do not natively have.